Contact Us
Ready to buy, sell, or recycle IBC totes? We're here to help. Reach out and our team will respond within 24 hours.
Send Us a Message
Fill out the form below with your IBC needs and we'll get back to you promptly.
Request a Quote
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Email Us
For quotes, questions, or general inquiries:
info@fortwayneibcrecycling.comWe typically respond within 24 hours on business days.
Business Hours
Holiday hours may vary. We respond to emails on the next business day.
Serving Indiana & the Midwest
While our facility is based in Fort Wayne, we serve customers throughout Indiana and the surrounding Midwest region. Our pickup and delivery services extend across multiple states for larger orders.
Don't see your area? Contact us anyway — we frequently arrange transport to locations outside our standard service area.
Quick Facts
What to Expect
Once you submit your inquiry or send us an email, here is exactly what happens next. No guessing, no waiting in the dark.
Confirmation
Within MinutesYou receive an automated confirmation that your message has been received. This confirms your inquiry is in our queue and a team member will follow up.
Personal Response
Within 24 HoursA member of our team reviews your inquiry and responds with a personalized message. We may ask clarifying questions about quantity, grade, timing, or delivery needs.
Custom Quote
Same Day or Next DayYou receive a detailed, no-obligation quote covering pricing, availability, turnaround time, and delivery or pickup options tailored to your specific request.
Order & Fulfillment
On Your ScheduleOnce you approve, we schedule pickup or delivery, begin processing if applicable, and keep you updated until the job is complete. Payment terms are flexible for business accounts.
Common Inquiries
Here are answers to the questions we hear most often. If your question is not listed, send us a message and we will be happy to help.
Do I need to clean the totes before selling them to you?
No. We accept totes in any condition, including those with residual product inside. Our facility handles all cleaning, draining, and decontamination. Just let us know what the totes previously held so we can plan the appropriate processing.
What is your minimum order for purchasing totes?
There is no minimum order. You can purchase a single tote for a small project or hundreds for a large-scale operation. Volume discounts start at 10 units, with the best per-unit pricing on full truckload orders of 56-60 totes.
Do you deliver, or do I need to pick up?
Both options are available. You can pick up at our Fort Wayne facility during business hours, or we can deliver to your location. We serve Indiana and the surrounding Midwest states with our own delivery fleet, and arrange freight for longer distances.
Can you recondition my own totes and return them to me?
Absolutely. Many of our customers send us their used totes for cleaning and reconditioning, and we return them ready for reuse. We offer standard, food-grade, and full reconditioning service levels with turnaround times from 24 hours to 5 business days.
Do you provide documentation for sustainability reporting?
Yes. We provide recycling certificates, chain-of-custody reports, and environmental impact summaries that document the quantity, weight, and materials processed. These are suitable for ESG reporting, sustainability audits, and regulatory compliance.
What payment methods do you accept?
We accept checks, ACH transfers, and wire transfers. Established business accounts can apply for net-30 payment terms. For first-time orders, we typically require payment at the time of order or on delivery.
Drop-Offs Welcome
You are welcome to drop off used IBC totes at our Fort Wayne facility during business hours. No appointment is necessary for drop-offs of fewer than 20 totes. For larger quantities, please call ahead so we can have dock space and equipment ready for efficient unloading.
When you arrive, our team will inspect the totes on-site, provide a condition assessment, and let you know whether they qualify for our buy-back program, reconditioning, or recycling. If you are selling totes, we can often provide a quote and payment on the same visit.
If you are picking up totes you have purchased, we will have your order staged and ready. Our forklift operators can load directly onto your truck or trailer.
Drop-Off Details
Let's Work Together
Whether you have one tote or a thousand, we're ready to help. Email us today and discover how easy sustainable IBC management can be.
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